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Last updated: 4 September 2025
This Privacy Policy explains how Pasteles Bakehouse Australia Pty Ltd (ABN 86 051 977 916) (“Pasteles Bakehouse”, “we”, “us”, “our”) handles your personal information when you visit our website www.pastelesbakehouse.com.au(the “Website”), interact with us online or in-store, or purchase from us.
We are committed to protecting your privacy in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant privacy and data protection laws. We also comply with the Spam Act 2003 (Cth) and regulations that apply in New South Wales (NSW).
By accessing or using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Identity & contact details – name, date of birth, gender, email address, phone number, and postal address.
Payment information – credit/debit card details (processed securely by our payment providers)
Demographic information – postcode, preferences, interests.
Online activity – IP address, browser type, device details, pages viewed, and referring/exit websites.
Marketing preferences – your communication choices, survey responses, and competition entries.
Other information you provide to us voluntarily in-store, online, or through customer service.
We only collect sensitive information (e.g., health or dietary information) with your consent and where it is reasonably necessary to provide a service you have requested (such as catering to allergies).
2. How We Collect Your Information
We collect information when you:
interact with us in-store or online,
make a purchase,
subscribe to our mailing list,
enter promotions,
use our Website, or
communicate with us by phone, email, SMS, or social media.
We may also collect information from third parties, such as service providers, publicly available sources, or with your consent.
3. Why We Collect & Use Your Information
We use your personal information to:
process your orders and payments,
deliver our products and services,
communicate with you about your order,
send marketing updates, offers, and promotions (with your consent),
personalise your online experience,
manage our business operations, and
comply with legal and regulatory requirements.
You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us.
4. Disclosure of Your Information
We may disclose your personal information to:
trusted third-party service providers (such as payment processors, IT providers, delivery services, and marketing platforms),
professional advisers (accountants, lawyers, business consultants),
regulators, law enforcement, or government bodies where required by law,
prospective buyers or partners in the event of a business sale or restructure.
Some of our service providers may be located outside of Australia. Where this occurs, we take reasonable steps to ensure that your information is handled in line with Australian privacy laws.
We never sell your personal information.
5. Data Security & Storage
We take reasonable steps to keep your personal information secure, including:
encryption of payment details,
secure cloud storage with reputable providers,
restricted access and password protections,
regular monitoring of systems for vulnerabilities.
While we take these precautions, no system is 100% secure. You share information with us at your own risk.
6. Cookies & Online Tracking
Our Website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and deliver personalised content. Cookies may also be used for advertising purposes.
You can manage or disable cookies through your browser settings, though this may affect functionality.
7. Accessing & Correcting Your Information
You have the right to access, update, or correct your personal information. To do so, please contact us (details below). We will respond within a reasonable timeframe, usually within 30 days.
8. Your Rights
Under Australian law, you have the right to:
access your personal information,
request correction of your information,
opt out of marketing communications,
make a privacy complaint if you believe we have breached the APPs.
9. Complaints
If you have a privacy concern, please contact us using the details below. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, laws, or technology. Updates will be posted on our Website with the revised date.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Pasteles Bakehouse Australia Pty Ltd
Email: info@pastelesbakehouse.com.au
Website: www.pastelesbakehouse.com.au